Privacy Policy

Privacy Policy Grafen Professional

Version 0.1

This page was last modified on 10-02-2022.

Introduction

We are aware that you place your trust in us. Therefore, we see it as our responsibility to protect your privacy. On this page, we let you know what data we collect when you use our website, why we collect this data, and how we handle it.

This privacy policy applies to the services of Grafen Professional. You should be aware that Grafen Professional is not responsible for the privacy policies of other sites and resources. By using this website, you indicate that you accept the privacy policy.

If you make a purchase from Grafen Professional, we will need personal data to process your order. Your data will be shared with our partners* to facilitate the processing of your order. Rest assured, your data will be handled with care. We will only use your data to perform the actions to which you have consented. Upon your request, you can view your data, or we can delete it from our database.

Grafen Professional respects the privacy of all users and ensures that the personal information you provide is treated confidentially.

What Personal Data Do We Collect?

For processing orders:

  • First name
  • Last name
  • Address
  • Postal code
  • City
  • Email address
  • Phone number
  • Order history
  • In some cases, bank account number
  • Other personal data you actively provide, for example, in a phone conversation or by email

When using our website:

  • IP address
  • Data about your activities on the website(s)
  • Type of internet browser and type of device
  • Session time
  • Location data

Newsletter/Commercial Messages: We include our customers in our database for commercial messages and keep them informed about offers. You can easily unsubscribe from this service.

Use of Collected Data

Use of Our Services When you place an order or sign up for one of our services, we ask you to provide personal data. These data are used to perform the service. The data is stored on Grafen Professional's own secure servers or those of a third party.

Communication When you send an email or other messages to us, it is possible that we may retain those communications. Sometimes, we ask for your personal data that is relevant to the particular situation. This enables us to process your inquiries and respond to your requests. The data is stored on Grafen Professional's own secure servers or those of a third party.

Analysis We collect data for research to gain a better understanding of our customers, enabling us to tailor our services accordingly.

Cookies

This website uses "cookies" (text files placed on your computer) to help analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Grafen Professional's own secure servers or those of a third party. We use this information to track how you use the website, compile reports on website activity, and provide other services related to website activity and internet usage.

You can easily delete cookies from your computer after visiting the website. Visit "veiliginternetten.nl" for information on how to remove cookies.

Other Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your consent in advance.

Internal Use

In some cases, the information may be shared internally. Our employees are obligated to respect the confidentiality of your data.

Use of External Processors (Partners)

Grafen Professional uses various contractors who process your data on behalf of Grafen Professional. These are all professional parties who highly value your privacy. If you have doubts about how your data is processed by third parties, please contact us to gain insight into how we have processed your data.

Control Over Your Data

Options for Personal Data We offer all visitors the opportunity to view, change, or delete all personal information currently provided to us.

Modify/Unsubscribe from Newsletter If you have ordered from us or signed up for Grafen Professional's news updates, we may send you commercial messages. You always have the option to modify your details or unsubscribe.

Modify/Unsubscribe from Communication If you wish to modify your data or have yourself removed from our records, you can contact us. We will then adjust or remove the data. See the contact details below.

Retention Period

Grafen Professional retains your customer data for at least 48 months after the last order. This makes it easier for you to make repeat purchases.

Other Information About Our Privacy Policy

Changes This privacy statement is tailored to the use of and possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. Therefore, it is advisable to consult this privacy statement regularly.

Questions and Feedback We regularly check whether we comply with this privacy policy. If you have any questions or comments about our privacy policy, you can contact us:

Dragon E-commerce Management

Attn: Grafen Professional
Keersluisweg 35
1332 EE Almere
Tel: 085 06 06 979
Email: contact@grafenprofessional.nl